- Care home
Manor Lodge
Assessment report published 23 January 2026
Contents
Ratings
Our view of the service
Date of assessment 11 December 2025. Manor Lodge (Oval Care Homes Ltd) is a care home for people who require nursing or personal care. At this assessment the home was supporting 3 people who lived in the home and 1 person who received respite care.
We have undertaken a comprehensive assessment which means we have reviewed 33 quality statements. At our last assessment we rated this service as requires improvement. At this assessment we have rated it as good.
Care plans were detailed with a history of each person’s life which gave a picture of the lives they had led. Care plans contained information that meant staff were able to deliver the right support. Risks to people, particularly those associated with caring for older people were well documented, highlighting the risks and the actions staff should take to mitigate them.
There were enough experienced, trained staff on duty who understood the needs of people they supported. There was a calmness throughout the day of our visit and staff were not rushed which meant people received support at their own pace.
The home was clean and odour free. It was tastefully decorated and had a feeling of it being a person’s home rather than a care home. People’s rooms were well maintained with their possessions including pictures and items of their own furniture giving them a sense of ownership and belonging.
The home was well managed with an experienced registered manager supported by an experienced deputy manager. Staff were caring and attentive to people’s needs and there were noticeably warm, respectful interactions between the staff and the people receiving care. Staff told us they were happy working in the service, and they felt they received the right support and training to be able to do their jobs.
The feedback we received from people using the service, their advocates and professionals was positive about all aspects of the care the service provided.
People's experience of this service
Owing to people’s degenerative health, most people were not able to communicate with us using spoken language. However, one person we were able to have a short conversation with told us they liked living in the home and added they liked the food and staff were nice. As part of our assessment, we sought feedback from a professional advocate involved with one person’s care. An advocate is a person who can help people make decisions which are in the person’s best interest when the person is deemed not to be able to make decisions for themselves. The advocate we spoke with told us they believed people were safe. They added, “Staff are attentive to risks and communicate concerns promptly to outside services, ensuring safeguarding is maintained.” They told us staff were caring, and said how staff engaged warmly with clients, and how this caring approach was evident in the positive relationships they had observed. People had choice about where they wanted to be offered support. Owing to specific needs, one person was cared for in bed whilst others had the choice of their rooms or the communal areas of the service. Staff spoke with people living in the service with warmth and respect. During our visit we noted the level of attention given by staff when supporting people with such things as eating. Whilst this happened with such care to safely undertake the task, it was also noted how it was carried out to maintain the person’s dignity and self-esteem.