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Archived: Care Management Group - 5 Fengates Road Good

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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 28 September 2013
Inspection Report published 28 September 2013 PDF


Inspection carried out on 27 August 2013

During a routine inspection

During our visit we met with three people who used the service and spoke with them about the service they received. We also spoke with the registered manager, two care staff and a relative.

Our observations of staff practice showed that people were receiving effective, safe and appropriate care which was designed to meet their specific needs. We saw that people felt comfortable in approaching staff and asking for assistance. People were relaxed and content in their surroundings. Staff engaged positively with people who used the service to encourage them to communicate their consent, wishes and choices.

Three people we spoke with told us that they were happy with the care and support they received. One person told us, �I like it her because it is closer to my family.� Another person said, "I like it here and staff are polite and nice."

People told us that staff treated them with respect and promoted their privacy. They told us they felt they would be listened to if they raised any concerns.

Comments and complaints people made were responded to appropriately

People told us that staff supported them to visit friends and families.

We saw two people who were getting ready to attend a sport day and were looking forward to this event. Another person was waiting to go out with family for lunch.

One relative we spoke with told us �The service is good and we are very pleased. When I drop my relative I know she is safe and staff know her very well.�

Staff told us that they have received regular training and that they felt confident to carry out their roles and meet the needs of people using the service.

We found that the provider had a system in place to monitor the quality of the service they provided and we found that people were generally satisfied with the care and treatment they received.