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Archived: Care Management Group - 5 Fengates Road Good

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Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF

Overview

Inspection carried out on 28 February 2013

During a routine inspection

We talked to two staff, all of whom showed a good understanding and knowledge of people at the home. We observed staff interacting with people and saw that they were respectful and offered them choices. We spoke to three people, who gave us examples of choices they had made, such as activities.

We observed staff assisting people in making choices and in offering choices, such as a choice of food. We read in people�s records how their wishes, likes and dislikes were taken into account in their care and support plans. We saw detailed care plans and risk assessments and saw that people were supported to be involved in their care planning and in expressing their wishes.

We read recent responses to surveys of people, families and carers, outside professionals and staff. The responses were positive about the service.

We read in people�s notes the process for making major decisions and a person did not have capacity to make them. This process involved outside agencies. We saw minutes of meetings about decision making. This made sure that people�s best interests were protected.

We looked quality assurance and governance systems and found that there were suitable processes in place to monitor and improve the service.