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Archived: Care Management Group - 44 Albion Road Good

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

The provider was meeting this standard.

People were protected from the risks of unsafe or inappropriate care because the provider keeps accurate records which are fit for purpose, held securely and remain confidential.

User experience

We assessed how confident people using the service were about the providers record keeping arrangements by speaking to the registered manager and reviewing personal and other records the service is required to keep to protect the people who live at 44 Albion Road. We found the provider had appropriate arrangements in place to ensure records it is required to keep are accurate, fit for purpose, and securely held.

Other evidence

However, the provider may find it useful to note that not all the records we requested to review were being stored in an accessible way that allowed them to be located quickly. This meant the manager and other staff that worked in this home were not always able to promptly lay their hands on records the service was required to keep to protect the safety and wellbeing of people using the service.

For example, when we requested to see copies of staff guidance regarding the appropriate use of ‘as required’ behavioural modification medication, social activities people using the service had participated recently, and the results of this homes most recent stakeholder satisfaction survey it took the registered manager some considerable time to either find this information. The manager conceded that this was probably because these records had either been incorrectly filed away in the wrong place or archived prematurely.