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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF | 78.66 KB

Overview

Inspection carried out on 17 January 2013

During a routine inspection

During this scheduled unannounced inspection visit we spoke in private with two people who used the service, to people who were visiting relatives and four members of staff. We also spoke with the registered manager and one of the owners of the service.

People using the service and their relatives were very positive about the care provided by the staff team. Comments included "just brilliant"; "excellent communication"; "very friendly establishment and very pleasant building"; “[staff are] very very very nice people" and "staff who do the work are always pleasant and approachable".

People who used the service were involved in discussions about how best to meet their care and support needs. People’s needs were regularly reviewed and staff were kept up to date with their current circumstances.

People’s medication was appropriately stored and administered.

Staffing levels were such that people's identified needs could be met in a timely manner.

People who used the service and their relatives could talk to staff about any complaint which would be listened to and acted on.