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HF Trust - Cheshire DCA Good

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Inspection report

Date of Inspection: 9 January 2012
Date of Publication: 22 February 2012
Inspection Report published 22 February 2012 PDF


Inspection carried out on 9 January 2012

During a routine inspection

We spoke with a group of people who use the service who were enjoying a music session. They were happy with the service that was provided and enjoyed getting out and about in the community. Sometimes this is on a one to one basis with a member of staff or in small groups. Some people who use the service go out and about alone in the community and also enjoy this. There was overall agreement that the staff were kind, friendly, helpful and supportive towards the people who use the service.

They said that they enjoyed the music sessions and often also had a dance whilst they were there. There was also the opportunity to sing and play along with the music. It was a very lively session and people were enjoying it.

We also spoke to some people individually and they said:

The staff are a good team, and the people I live with are my best friends�

�I have daily jobs around the house and help with the shopping and cooking�

�I am happy with the support staff give me�

�Staff explain what they are writing about me�

�Staff are very kind and considerate� and �the staff are always caring.�

We spoke with relatives of the people who use the service and they commented:

�I speak with the manager on the phone on a regular basis. She is always willing to listen to me. I am very happy with the service provided. Staff are interested and helpful.�

�The staff are great. I am very happy with the service provided. There have been issues in the past but they were resolved. I know my relative would like to go rock climbing as this appears to have stopped at the moment. Also it would be good if key workers would remain with the person for a while as my relative has had several different people and this caused upset for a while and lack of continuity of care.�

�On the whole the service is very good. I have had some issues recently which have been resolved following a meeting with the person in charge. My relative has improved since being supported by this agency.�

We spoke with staff and they commented:

�The staff team is good and we work well together. I get good team support.� This staff member also showed their knowledge and understanding of adult abuse and what they would do if they suspected abuse of a resident. They described the support that different people needed and that each person is an individual with needs that are specific to themselves.

�The manager is fair and easy to talk to. She is a good manager. The staff team are good and we work well together. I like the people we support and it�s good to get out and about in the community.�

�I love coming to work, and helping the people we support. The training is very good and I have been on a wide range of training including NVQ level 3. We complete mandatory training every two years.�

�I enjoy my job and I like getting out and about in the community. The staff team are good and the management are very approachable.�

�I have only been working here a short time. I have received a lot of support from my colleagues and from senior management. The induction was good and for the first couple of weeks I visited the service users, homes and staff. The manager has an open door policy and is always willing to listen. I really enjoy my job. I have attended a range of training and completed some E-learning training too. The staff team are good and work well together.�