You are here

HF Trust - Cornwall DCA Good

All reports

Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People’s views about the service were obtained through a questionnaire which included a range of questions about ways in which support for the person could be improved. Staff also facilitated 'speak out' events every week at which people could raise issues about their support. People told us these meetings helped them feel confident to speak as they felt supported by others.

Staff views were also obtained via a staff opinion survey.

There were systems in place for monitoring the quality of service people received. An example of this was the use of a computer based quality assurance process which managers updated on a monthly basis. The system recorded performance against issues identified in quality audits. These were person centred and designed to assess the quality of the service provided to individuals. Operations managers organised the location and timing of audits. Staff also recorded incidents on to the system in the locations where support was provided which were available for managers to monitor.

A system of house meetings was in place at which people could raise issues and concerns with staff. The complaints policy was available to people where they lived. The policy contained pictures to help people describe what they were unhappy about.