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HF Trust - Cornwall DCA Good

All reports

Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff told us they felt supported to carry out their responsibilities effectively. We found by reviewing the staff training matrix that staff had received appropriate training. Staff told us and we saw from their files that they had received regular supervision and appraisal. Senior carers had time available to observe the support being delivered and provide feedback as part of the supervision process. Supervision agreements were in place between the member of staff and their manager describing their respective responsibilities in the process. Risk assessments were in place for example there was a lone workers checklist.

Staff meetings took place approximately every six weeks at which staffing, training and other matters were discussed.