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HF Trust - Cornwall DCA Good

All reports

Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights

Reasons for our judgement

We found that people’s health and welfare needs had been assessed and recorded. Support plans were up to date and reviewed annually or when a person’s needs changed. We found that care was centred on people as individuals and considered their individual circumstances, immediate and longer-term needs. We found assessment and treatment plans were supplemented by detailed risk assessments.

One person’s records indicated that they were able to make a decision about undergoing a surgical procedure with support from health professionals and with the aid of pictures. We saw that the person’s family, social worker and staff had been involved in making the decision in the person’s best interest. A further meeting was planned to discuss the person’s future care and treatment needs involving family and a range of health and social care professionals aimed at reducing the risk of deterioration in the person’s mental health.

We found records contained details of hospital visits and advice from healthcare professionals together with their care plan and risk assessments. This meant people received good continuity of care. Care staff were required to confirm that they had read and understood people's care plans. Copies of the plans were available in the administration office and in people's homes. Care staff recorded the care provided on a daily basis and this was checked by senior care staff and used to update people's care plans.