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HF Trust - Cornwall DCA Good

All reports

Inspection report

Date of Inspection: 28 March 2013
Date of Publication: 9 May 2013
Inspection Report published 9 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

The Trust provided different types of support for people ranging from domiciliary support packages for a few hours a week to one to one support twenty four hours a day. One person had expressed a wish to be supported to live on their own following the closure of a larger community home. They were very proud of their home and their independence.

We found that people’s support plans were personalised with personal goals and objectives. They included information on the things people liked and disliked and their preferred form of communication. There was also an assessment of the things people needed help to make decisions about.

One senior carer told us they had a day a week available to use flexibly which they used to observe support and to ask people if they were happy with the support they received.

People were supported to engage in a range of activities in their community. Some people told us they were involved in ‘speak out’ groups which involved people championing the needs and rights of people being supported by the service. One person told us they had used this forum to voice concerns about where they lived and that they had been supported to move to alternate accommodation.

We visited a busy day care centre in Wadebridge managed by the trust . The people attending lived at home with their families or in supported living schemes. The centre ran a range of activities. Most people attended once or twice a week. On the day we visited there were art classes being held and a party with a discotheque. The people we spoke to told us that they really enjoyed attending the day centre and the disco in particular.

We saw that several people were supported to attend church regularly.

We also found that people were supported to manage their own medication with electronic reminders and prompts from staff.