- Care home
HF Trust - Trelowen
Report from 13 November 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 19 November 2025.
The service is a residential home providing support to people with a learning disability and autistic people. At the time of the inspection 5 people were living at Trelowen. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider was previously in breach of regulations in relation to the premises and the oversight of the service. Improvements were found at this inspection and the provider was no longer in breach of the regulations.
The premises had been redecorated, and a new kitchen and bathroom had been installed.
People’s health was monitored, when any concerns were identified these were shared with appropriate healthcare professionals and action taken to address the issue. Regular reviews took place to help ensure care and support continued to meet people’s needs.
There were enough staff to support people according to their needs and preferences. Staff had completed training relevant to the service, they knew people well and had a good understanding of their needs.
Staff told us they were well supported by the registered manager and the wider organisation.
People's experience of this service
People living at Trelowen were not able to tell us in detail about their experience of living at the service. As well as speaking with people we also spoke with relatives. We observed how people spent their time and their interactions with each other and staff. We looked at daily records, incident reports and other records to gather evidence about people’s experiences.
People were leading full and varied lives, taking part in activities that interested them and they enjoyed. Staff knew people well and spent time with them, making sure they were comfortable and content.
Relatives had no concerns about the support people received. They told us people were happy living at Trelowen.