You are here

Archived: St Marks House

All reports

Inspection report

Date of Inspection: 12 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 79.6 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were supported by suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were carried out before staff were employed. We looked at two staff files which showed that staff had received appropriate Criminal Records Bureau (CRB) checks (now known as Disclosure and Barring Service checks). We found that employed staff had two completed references from previous employers, so that their suitability for the role could be assessed. One person told us, "The staff are helpful here.” Records such as applications forms, interview notes and identification were available. These documents are important to ensure that recruitment processes are consistent and fair. One staff member said, “I completed the application form, had an interview and got the job. I then had to wait for my CRB check to come back before they gave me a start date.”

The training plan showed that staff had received a range of different training. The staff meeting minutes showed that new training had been arranged and staff were in the process of completing this. One staff member told us, “We have lots of training. Recently we had a workbook to complete and we have fire training three times a year.” Staff told us they received regular supervision, which we saw records for. This would enable staff performance to be discussed and monitored so they can receive support when required. The provider may find it useful to note that regular appraisals should be carried out with staff to ensure they have a formal opportunity to discuss their performance, training and development.