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Archived: Ryecroft Private Residential Care Home Inadequate

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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 20 August 2012
Inspection Report published 20 August 2012 PDF | 31.52 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/07/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard.

People experienced care, treatment and support that met their needs and protected their rights.

User experience

We observed care workers engaging with people in a positive way supporting them in their daily activities and when healthcare professionals were in attendance.

People told us they felt well cared for and the manager and care workers listened to them. Some comments made were;

"When I’ve been ill the manager and staff have looked after me so well.”

“Sometimes when I’m ill I don’t want to see my doctor but the manager is very good with me and explains I really need to see him.”

I can’t fault the care and attention I receive I am very happy here.”

We spoke with a visiting healthcare professional who told us they had no concerns about the care and support offered to people who lived at Ryecroft Care Home. They also told us they found the staff team helpful and followed guidance shared with them.

Other evidence

At a previous visit to Ryecroft Care Home on 20 April 2012 we found people were not experiencing appropriate care, treatment and support that met their needs. This visit was to check on the progress of the service to meet a compliance action made at that visit.

Care workers had a caring and patient approach with people who used the service. From our observations we could see they knew the needs of the people and explained the support they were offering in a supportive and sensitive manner.

We looked at four care records that showed care and treatment was planned and delivered in a way that ensured people's safety and welfare. Records showed that health and social care needs assessments, care plans and risk assessments were in place. The provider may find it useful to note the information held about some health related conditions was limited. Care plans were person centred and reflected the wishes and individual needs of the people who used the service. This meant the service proactively worked to promote person centred care to the people who lived at Ryecroft Care Home.

The manager told us care plans were reviewed informally with the person who used the service and their family members. She reported that she intended to formally review and record this information at regular intervals.

Care workers spoken with demonstrated a clear understanding of people's needs and were aware of what was important to them as individuals. They told us as key workers they were involved in the production of the care plans and felt their views were sought and acted upon.

Records showed people who used the service had access to health professionals as they were needed. Care workers spoken with demonstrated a clear understanding of the actions they would take if a person required emergency healthcare.

Risk assessments were in place with regard to the environment, nutritional needs, healthcare related conditions, manual handling and mobility. The provider may find it useful to note there was limited information in some risk assessments with regard to how health related conditions impacted on individual’s daily lives.