New Boundaries Group - 329 Fakenham Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s individual needs were respected and supported. Systems were in place to support feedback from people and their relatives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had ensured staff received training in equality, diversity and inclusion. Systems were in place to seek feedback from people on the service, this was via a quality assurance questionnaire with relatives, regular 1-1 weekly meetings with people, and involvement in their care plans.

Staff understood and treated people as individuals. They spoke about people respectfully. Staff provided examples that showed they tailored their support to meet people’s equality and diversity needs.

Feedback from people and their relatives showed that staff understood them as individuals and supported their individual needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.