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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF

Overview

Inspection carried out on 17 January 2013

During a routine inspection

Although two managers are currently registered for this home, we were told that one of them has not been in post for over one year. We saw staff speaking to people who used the service with courtesy and respect and we saw evidence that people were involved in decision making. Their views were respected and their human rights were protected because appropriate steps were being taken to obtain their consent. We found evidence that people�s safety and welfare was protected through risks being identified, assessed and managed. We observed that food was plentiful and of a good standard. When asked if there was enough to eat a person told us 'yes! I'll go bang!'. People told us they found the manager approachable and staff told us she was supportive. One staff told us 'she has brought us together, given us stability and structure'. We saw that, although there were gaps in training, the manager had made good progress to address this over the last year. We saw that plans were in place to continue bringing training up to date. Supervision was not taking place regularly and this could mean that staff were not being supported adequately to provide good care. We found that, although the home had a number of ways in which they gathered views about the quality of the service, there was no evidence that the information had any impact on the care provided. Monitoring visits by the Provider take place regularly but we found an example where concerns had not been followed up as agreed.