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Archived: FitzRoy Support at Home – Hampshire

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Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 92.58 KB

Overview

Inspection carried out on 13 January 2014

During a routine inspection

At the time of the inspection Fitzroy Support at Home were providing support to 24 people with learning and physical disabilities. These people lived primarily across four group living settings where they held their own tenancy but shared some amenities such as kitchen and bathing facilities. The inspection assessed the quality and safety of personal care provided by the service. This included supporting people with eating and drinking, washing and dressing and support with their medication.

We spoke with the relatives of five people who used the service, Four told us that the service provided good care. Their comments included; ‘staff are always very friendly; ‘they are well trained’ and ‘I can’t fault anything at all’. Another person, was generally pleased with their relative's care but expressed some concerns about a lack of continuity of staff and the need for more effective communication.

Staff we spoke with all said they were well supported and were able to discuss any issues or concerns with the management team. We saw that staff were receiving supervision and annual appraisals which considered their training and development needs.

The service had adequate arrangements in place to assess and monitor the quality of the service. Surveys of people who use the service were undertaken each year and annual care reviews provided opportunities for people and their relatives to give feedback about their care and support.

We found however, that the service did not have adequate arrangements in place to make sure staff acted in accordance with legal requirements where people lacked capacity to consent to their care.

There were not suitable arrangements in place to ensure that people received their medication safely.

At the time of our inspection the provider did not have a registered manager in post. However, the manager of the service was in the process of applying to become the registered manager.