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Archived: Quest Haven Limited - 31 High Street Inadequate

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Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 6 June 2014
Inspection Report published 06 June 2014 PDF


Inspection carried out on 23 April 2014

During a routine inspection

This inspection was undertaken by one inspector. We looked at five outcomes that would help us to answer five questions; Is the service Caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, and the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People are treated with respect and dignity by the staff. People told us that they felt safe living at the service.

Systems were in place to make sure that people received their medicines safely, that the registered manager and staff learn from events such as accidents and incidents, complaints, concerns and investigations.

The registered manager sets the staff rotas to show they take people�s care needs into account when making decisions about the numbers, qualifications, skills and experience required. This helps to ensure that people�s needs are always met.

We noted that the environment was in need of attention to the d�cor and the carpets were badly stained. This did not ensure that people lived in an environment that is suitably designed and adequately maintained.

Is the service effective?

People�s health and care needs were assessed and they and their relatives were involved in annual reviews of care plans.

Is the service caring?

People were supported by kind and attentive staff. We saw that staff were patient and gave encouragement when they supported people. People told us, �Staff always help me, they are here all the time.� People told us that the staff were very good.

The registered manager and staff told us that people who use the service, their relatives and associated professionals completed annual satisfaction surveys. One person who used the service told us they had completed a questionnaire.

People�s preferences, interests, aspiration and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes.

Is the service responsive?

People completed a range of activities in and outside the service regularly. People said they could make choices about the activities they wanted to do. Records showed that people had access to all the healthcare professionals as and when required.

Is the service well-led?

The service has a system in place to monitor the quality of the service provided. We saw that the service maintained records of accidents and incidents. We saw that the registered manager had a book to record complaints received at the service. We saw that no complaints had been received.