- Care home
Prospect House
Assessment report published 18 June 2026
Contents
Ratings
Our view of the service
Prospect House is a care home for adults with learning disabilities or autism spectrum disorders. The service had 5 people living at the service from diverse backgrounds at the time of inspection.
The service was last inspected in October 2021 and was rated requires improvement. At this inspection we found the service to be good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This inspection took place from 28 April 2026 to 27 May 2026. We visited the service on 28 April and 5 May 2026.
People's care records were held electronically and contained clear and easy to understand information about their individual needs and risks and how to support them effectively.
For people who were not always able to express their needs and wishes verbally, staff used personalised communication profiles, including descriptions of each person’s gestures and body language, which enabled them to recognise early signs of distress and respond before concerns escalated.
People received their medicine safely and were supported to access the support of health care professionals when needed.
The provider had taken steps to minimise the risk of abuse because staff knew how to identify and report it. Team meetings included safeguarding reflection exercises where staff discussed learning and how it applied to their service.
There were enough staff to meet people's needs. Robust recruitment and selection procedures were in place, and appropriate checks had been undertaken before staff began work. Staff told us they received training and support to enable them to carry out their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to take positive risks to engage with the community as independently as possible.
People were encouraged to personalise their rooms, which were spacious and homely.
People received a varied and nutritional diet and were complimentary of the food provided. This was through a combination of set mealtimes with accessible menus, but people were able to choose whatever they wanted to eat if they did not like what was planned. People were encouraged to support food preparation and choices were always respected.
The interactions between people and staff showed staff knew people well. Staff had good knowledge of people's needs and spoke with genuine affection about the people they supported. The atmosphere at the home was homely, relaxed and nurturing. It was clear people felt relaxed and comfortable in the company of staff. The management team were approachable, and they, alongside the staff team worked in collaboration with external agencies to provide good outcomes for people. Processes were in place to assess and monitor the quality of the service provided and drive improvement.
The service fully lived up to the principles of Right Support, Right Care, Right Culture – focusing on people’s strengths and promoting what they can do whilst aiming to fulfil their dreams and ambitions.
People's experience of this service
Feedback from people and relatives highlighted a positive experience at Prospect House, with people expressing that they feel safe, comfortable, and well supported in their home environment. People spoke about having choice and independence in their daily routines, including deciding when to get up, how they spend their time, and making decisions about personal care. The home was described by people as having a warm, relaxed, and homely atmosphere where people feel at ease.
Relationships between staff and people were a clear strength. People and relatives consistently described staff as kind, caring, and attentive, with many noting that staff understand individuals well and support them in a compassionate way. Positive interactions were observed, and people appeared happy and settled. Relatives expressed concern about use of agency staff particularly at nights. People shared positive views about the range of activities and opportunities available. People are supported to take part in social activities both within the home and in the community, including clubs, outings, and visits with family. There was an emphasis on tailoring activities to individual preferences, helping people remain engaged and follow their interests and routines.
Food and mealtime experiences were positive, with people able to choose what they eat and contribute to decisions about meals. Access to healthcare and support was evident, alongside involvement of families which helped ensure good continuity of care and wellbeing for people.
Leadership was seen as approachable, with people feeling able to raise concerns or share their views. Most relatives felt communication was positive and that they were kept informed and involved in their loved one’s care. The registered manager had held meetings with people and their relatives to provide assurances about management arrangements during an upcoming planned period of absence.
People experienced a caring, person-centred culture where they were supported to live comfortably, maintain independence, and enjoy meaningful activities, contributing to positive outcomes.