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Archived: The Hospital Group - Manchester Clinic

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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 79.65 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 November 2012 and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider had a policy and procedure for the management and protection of vulnerable adults to provide guidance for staff on how to detect different types of abuse and how to report abuse to external agencies such as the local authority. The provider also had a whistle blowing policy in place for staff to report matters of concern.

The Dietitian told us they had received safeguarding training and was aware of how to detect signs of abuse and how to report concerns to the senior management team. The Dietitian told us that they were aware of the whistle blowing policy and had been given information on how to report concerns to the organisations’ head office or to other agencies, such as the Care Quality Commission (CQC).

The safeguarding policy, service user guide and statement of purpose included information and contact details so that people who use the service and staff could report safeguarding concerns to external agencies such as the local authority safeguarding team and the CQC.

The Dietitian told us told us that the staff had received safeguarding training at induction, which consisted of a training DVD with an assessment. We looked at two staff files which showed that the staff had received safeguarding training within the last 12 months.

People who use the service were given information on how to report any complaints concerns through information leaflets. The Dietitian told us people who use the service were safe as there was a low risk of abuse taking place due to the types of services they provided and the types of people who used the service.