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Archived: The Hospital Group - Manchester Clinic

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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 79.65 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 November 2012 and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The provider offered elective surgery and treatments for private fee paying adults. The majority of people who used the service were self-referred. The majority of people received consultations for cosmetic surgery or weight loss treatments, such as gastric band operations. The Dietitian told us they had approximately 120 appointments per week, which included pre-operative and post-operative appointments.

The Dietitian told us that although the service was open to anyone over 18 years of age, people underwent a screening process during their initial consultation to check that they met certain pre-requisites for the treatment; for example, a person seeking cosmetic treatment or surgery must be in good health. The Dietitian told us that they sought information from a person’s General Practitioner (GP) if they had any pre-existing medical conditions, such as heart problems.

The majority of peoples medical records were paper based; however, the provider used an electronic system to record consultations with people who used the service, including initial consultations and follow up appointments after surgery.

During the visit, we looked at three peoples’ medical records. These were generally complete and up to date and included initial consultation notes, pre-assessment checks, medical history checks, consent to care forms and follow up appointment records. The records we looked at showed that the treatment or procedures carried out were specific to the people who used service and based on their needs and preferences.

A copy of the records from Dolan Park Hospital including the records of surgical procedures, recovery nursing care plans and observation records were also kept with peoples’ files so the staff could review these if needed.

The Dietitian told us that follow up appointments for people who received cosmetic or weight loss surgery were carried out on a routine basis. The medical records we looked at showed that follow up appointments were carried out at specified intervals after a person underwent surgery and that staff carried out medical assessments during each follow up appointment to assess whether there had been any changes in the person’s general health and well being.