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Archived: The Hospital Group - Manchester Clinic

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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 79.65 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 November 2012 and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During the visit, we spoke with the Principal Dietitian, who told us that when a person first started to use the service, they were advised on the types of services and treatments available by a Patient Coordinator. The Patient Coordinator also recorded basic information such as the persons’ contact details and arranged a consultation appointment with a specialist surgeon.

During the consultation process, people were seen by a specialist surgeon who fully explained and discussed the services and treatment options that were available. An assessment was made to ensure that the individual had a full understanding and could make an informed decision about the treatment they wanted. People who use the service were also given information leaflets, which provided detailed information about the treatment or procedure they had chosen.

As part of the consultation process, the surgeon carried out a full medical assessment to determine whether the person could undergo cosmetic treatment or weight loss surgery. The surgeon also recorded information such as medical history and the person’s personal preferences.

Following the consultation process, a date was arranged with the person to carry out the treatment or procedure. A Nurse carried out additional pre-assessment checks prior to admission for surgery. The Dietitian told us all surgical procedures were performed at Dolan Park Hospital in Worcestershire.

The Dietitian told us that they did not accommodate for people with diminished mental capacity. Where a person was unable to speak English, the staff were able to use an interpreter if needed.

During the visit, we looked at three peoples’ medical records, which showed that staff involved people in making decisions about their treatment and the treatments or procedures were offered in accordance with peoples’ individual needs and preferences. The Dietitian told us they sought written consent from people who use the service prior to commencing treatment. The records we looked at showed that written consent had been obtained prior to commencing treatment.

The Dietitian told us they sought feedback from people who use the service through open discussions. The provider had recently started a process where staff were able to document whether a person was satisfied or dissatisfied during their routine appointments. The Dietitian told us this information would be monitored by the head of clinical services to look for any improvements to the services provided.