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Archived: The Hospital Group - Nottingham Clinic

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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patients’ needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We spoke with one patient. They said, “[They are] Brilliant, I have had a few different surgeries and the staff always go above and beyond.”

We spoke with three members of staff. Staff told us care documentation provided appropriate support to provide care. Staff had no concerns about the level of care provided by the service. Staff explained that the service was able to provide care for people with a physical disability and also a staff member described how they supported a patient whose first language was not English.

We observed that the atmosphere in the clinic was friendly and patients using the service were interacting positively with staff.

We looked at four patients’ care records. Documentation contained relevant detail and was completed appropriately.