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Inspection report

Date of Inspection: 11 May 2011
Date of Publication: 17 January 2012
Inspection Report published 17 January 2012 PDF

Overview

Inspection carried out on 11 May 2011

During an inspection in response to concerns

We visited this service on the 11 May 2011, and then carried out further visits on the 15 and 16 June 2011 and the 4 July 2011.

The students we spoke with told us they liked being at the College and they could speak to the staff at any time if they had any concerns. Students said they generally got the care they needed, although some said the staff ,did not always remind them or support them with all aspects of their care.

Two students said the staff were rushed sometimes and could not always spend enough time on their care.

Students said they felt safe at College and they knew who to speak to if they did not feel safe.

The students told us about the activities they enjoyed and the opportunities they had for socialising and seeing their families.

The staff said there were enough people on duty to meet the students� needs and they had the training and support they needed for their roles.

A relative told us they were concerned about several aspects of the care including the number of staff available to carry out care, the standard of care and how this had led to their family member suffering harm and how the staff care for their family member�s clothes. This relative also told us they have made a complaint to the College about the care of their relative.

The local authority told us that there was a lack of communication between different staff at the College which has led to students not receiving the care they need, and a lack of accurate records and risk assessments that reflect the students� needs.