Archived: Fordley

Staff we spoke with had a working knowledge of safeguarding matters and we found that safeguarding policies, procedures and information were available at the service. A relative said, 'If I had any concerns I know I'd be listened to and something would be done.'

The home was clean and we saw there were effective systems in place to reduce the risk and spread of infection. One relative told us, 'It's always very clean and tidy there.'

We concluded that staff received the appropriate support and training for their professional development. One relative said, 'The staff are well trained and are very competent.'

We found that people's personal records, staff records and other records relevant to the management of the home were accurate and fit for purpose.

We saw how people were treated by staff and their involvement in making choices about their care and support. We saw people could receive medical and specialist attention if they needed it and were helped to fulfil their social needs within the service and community during their stay.

We saw the service was clean, comfortable and warm. There were suitable adaptations and equipment to support people during their stay. People and their families and advocates were given the opportunity to comment on the service, change routine or raise complaints.

Staff told us they enjoyed working at Fordley. One member of staff said, "It is a great place to work, there have been a lot of changes but we work well as a team."

We found that the provider had an effective system in place to regularly assess and monitor the quality of service that people received.