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Archived: Parklands Good

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Inspection report

Date of Inspection: 21, 25 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider met this standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

People who lived at the home were spoken with, they said,

“The care I receive from these ladies is fabulous”.

”I don’t have any complaints”

“The building work has been a bit disruptive but it will be for the best.”

Other evidence

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

When we visited the home there were 33 people living there. We spent time talking with them, watching how staff gave them support and care. We then looked at their records with staff to see how these were used to plan, monitor and co-ordinate people’s care.

We spoke with one of the care staff who told us that every person who lived at the home had a care plan. She described to us in detail how staff at the home made sure people were properly cared for and how this was written in their care plans.

We saw the home had standard documents that had been used to record each person’s assessment from which a care plan had been devised so that each area of need was supported. Those we looked at provided enough information about people’s condition which had been reviewed and updated by senior staff. We looked at examples of how peoples’ needs were to be met by staff. We found that every need had a list of actions that staff were to take, and that these had been written with enough detail so staff would know what they had to do. For example, someone who was unable to communicate using language had a document called “About Me” which told staff in detail all about that persons needs and preferences.

The manager told us that she had reviewed the way care plans were written to make sure they were easier to use by all staff. And that this work was continuing to improve care plans.

Where people were at risk, there were assessments which described the actions that staff were to take to reduce the likelihood of harm. For example people had nutritional assessments to make sure they were getting enough to eat. Records showed that their weight was checked regularly to make sure that they remained healthy. And some people who were at risk of developing skin pressure damage had assessments in place which showed the actions that staff were to take to avoid these. We saw that these assessments were looked at regularly by senior staff to make sure peoples’ treatment was still best for them.

When we spoke with staff we found they had a good understanding of people’s histories, needs and preferences which they needed to support people with a dementia type illness. From their records we saw that care staff also worked with other community-based health and social support staff such as community nurses and social workers to make sure people's wider needs were supported. All of these measures ensured people were receiving appropriate care, support, treatment and specialist support when needed.