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Archived: Parklands Good

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Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

At our last inspection in April 2013 we found the provider was not compliant with this essential standard. This was because people were not given the support they needed at mealtimes in line with their agreed care plan.

In response the provider sent us an action plan showing how they were going to make improvements. At this inspection visit we looked again at measures taken by the provider to become compliant.

When we visited the home there were 32 people living there. We spent time talking with many of them, and watched how staff gave support and care. We then looked at their records of care relating to mealtimes to see how people’s care was planned, monitored and co-ordinated and compared this with the staffs’ practice we had seen.

We spoke with staff who told us every person who lived in the home had a care plan. They described to us in detail how people were properly cared for and showed us how this was written in their care plans.

We looked at four peoples’ mealtime care plans. The care plans described in detail the action staff needed to take to make sure people’s assessed needs were met during this activity. We also found people's personal choices and preferences had been recorded. For example, some people preferred only to eat traditional meals. Staff we talked with gave us examples of the different ways they worked with people depending on their preferences. For example, some people liked to wear their own apron to protect their clothing from accidental spills. The care plans we looked at confirmed these ways of working had been written down so staff would be able to give consistent support.

We found staff followed what was written in each person's care plan at mealtimes. For example, each person who needed one to one support with their meal was provided with this. We also found people's health and welfare was promoted during this activity. For example, people who had been assessed as being at risk of choking at mealtimes were not left unsupervised. And people who had been assessed as having poor appetite or being at risk of weight loss were given additional encouragement with enriched meals and drinks

All of these measures showed people were receiving appropriate care and support.