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Archived: Parklands Good

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Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF


Inspection carried out on 30 May 2013

During an inspection looking at part of the service

At our last inspection in April 2013 we found the provider was not compliant with essential standards one, nine and fifteen. This was because people were not given the support they needed at mealtimes, the dignity and respect of people at the home was not maintained and the provider had not taken steps to provide care in an environment that was safe.

At this inspection we found improvements had been made. We found people were treated with dignity and respect. For example, we watched care staff lower themselves to people�s height when communicating with them about private matters. We found the atmosphere to be relaxed with care staff smiling and giving people good eye contact.

We found care and treatment was planned and delivered in a way which ensured people�s safety and welfare. For example, we saw people who had been assessed at risk at mealtimes were not left unsupervised.

We spoke with several people who used the service. They told us �I�m very happy with the care� and �I�m content here, the staff are always laughing.�

At this inspection we found the provider had taken steps to remove dangers so care was provided in an environment that was safe for service users, staff and visitors.