SENSE - 58 Featherstone Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were personal to the individual and based on their needs and preferences. These assessments of care included, but were not limited to, health, care, wellbeing, and communication needs. They utilised best practice tools in accurately assessing people’s needs. This enabled people to receive care that had good outcomes.

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, people had assessments associated with their mobility, skin integrity, nutrition and medicines. When changes in people’s physical health were known or suspected staff acted promptly to arrange additional support to ensure their needs were met in a timely way. Staff recognised changes in people’s health and responded quickly to assess and record these changes whilst seeking any additional support to ensure people remained safe and well.

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People were supported by staff to attend appointments and assessments and encouraged their involvement and participation in the assessment. People had devised individual passports where their needs and preferences were recorded to minimise the potential for anxiety. A healthcare partner told us the staff always acted professionally and effectively. They went on to say any recommendations were recorded and performed ensuring the person received joined up and consistent care.

Staff supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access additional healthcare services when needed. Staff told us about instances where they had observed changes in people’s health. They felt this was because of having a consistent staff team who people knew well and with whom had developed relationships over time.

A healthcare partner told us, “Staff work well together as a team.” They went on to say they believed this successful team work prevented deterioration of people’s existing health conditions.

Staff at the service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People were supported by staff who engaged healthcare professionals in reviews and assessments to ensure relevant information was incorporated into their care plans. A healthcare partner told us staff always ensure people receive timely interventions and referrals to healthcare partners when it was required.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. Where necessary the provider had procedures in place to engage people with legal authority or responsibility to make decisions within the requirements of the Mental Capacity Act 2005. This included the duty to consult others such as carers, families and/or advocates, where appropriate. The provider followed best practice guidance when assessing people’s capacity to make decisions.