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SENSE Manor Court Requires improvement

All reports

Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 28 December 2012
Inspection Report published 28 December 2012 PDF | 81.96 KB

Overview

Inspection carried out on 15 November 2012

During a routine inspection

On the day of our visit to the service only two of the five people who lived at Manor Court were at home. The other three people were attending day care services.

Both people who were at home could not communicate verbally with us, however we observed their well being and observed the interactions between the staff and the people who lived there.

We saw staff communicated with people by using sign language. People were given lots of opportunities to make choices and live active lives and be involved in the local community.

The service provided a comfortable and homely environment where the people who lived there were encouraged to be independent.

Most of the staff who worked at the home had been there for a long time and knew about the needs of the people they looked after. They were able to offer them support which was tailored to suit their needs and they recognised when people became upset and offered diversion techniques in order to reduce challenging behaviours.

We spoke with two relatives of the people who lived there. They were complimentary about the service. One parent we spoke with told us, “They are totally and utterly brilliant. The service provided by Sense has given my daughter a life. I can’t think of anyway they could improve.”

Another relative told us, “My son has more than just a life, they give him such choice and opportunity. I go to bed and I go to sleep as I know his welfare and safety is well looked after.”