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Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 8 November 2012
Inspection Report published 8 November 2012 PDF | 93.24 KB

Overview

Inspection carried out on 12 October 2012

During a routine inspection

People told us, “I like the staff here”, and we observed that staff treated people in a respectful and sensitive manner. However, we found that people were not always informed and involved regarding their care. We also found that consent was not always being obtained for people's care, especially if they could not make decisions for themselves.

People were generally happy with the care at Pendlebury Court. One person told us that staff were caring, and another that, “the meals are really nice”. We found that people's needs were assessed, and that care plans were in people's files. However, we found that the planning and delivery of care did not always meet the person’s individual needs and or ensure the welfare of the person. For example, we found that care plans did not include details of people's health needs, and that information was not always accurate.

We found that the building was large and had been purpose built as a care home. However, the layout and decor was not fully suitable for the needs of people with dementia, and some areas of the building had flooring that were slippery and not fully safe.

We found that staff were properly recruited and trained, and that people were protected from abuse. We also saw that people were asked for their views, and that the quality of care was monitored at Pendlebury Court.