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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF | 80.56 KB

Overview

Inspection carried out on 13 November 2012

During a routine inspection

Due to the specialist nature of this service and the specialised needs of the individuals using this service we were unable to communicate verbally with them. We observed care and noted how the staff were able to use specialised communication skills to engage and care for people on a daily basis.

We reviewed three care records in detail and noted that each person had an individual care record including assessments of need and how these should be met by staff to help to support health and personal care needs.This showed us that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that people were enjoying their lunch and could choose what they would like to eat and drink. This showed us that people were supported to be able to eat and drink sufficient amounts to meet their needs.

Environmental risks assessments were linked to the assessed needs of the people who were using the service. This demonstrated to us that the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. Staff told us that there were good opportunities for training. This showed us that staff received appropriate professional development. Staff informed us that they were aware of how to address any complaints that they received and could outline how they would address these. This showed us that people had their comments and complaints listened to and acted on.