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Inspection report

Date of Inspection: 8 November 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF | 49.97 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/11/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

People are treated with dignity and respect. They are involved in decisions about their day to day lives.

User experience

Although the majority of people living in Whitstone house could not communicate verbally, they showed many signs of well being. They interacted confidently with staff and were able to make their needs known by using simple sign language.

However in Walnut House everyone was able to communicate their views and stated that they "Liked the staff and that they are taken on nice holidays and out for lunch." Another person we spoke to said that they "Liked the staff and that people take me out to my daycentre." One person was also happy to show the inspector around the home showing that they were proud of their home and appeared both relaxed and content.

Other evidence

The needs of the people living within Whitstone house can often be challenging and unpredictable. However there were no inappropriate or negative behaviours seen by staff during an incident of challenging behaviour, during our visit. Staff we spoke to stated that they endeavour to involve families as much as possible and will interact with the development of care plans for those people who are unable to voice their own opinions. Care plans seen have been completed with either the person themselves or with the family member where possible.

During our observations throughout this visit all people seen were offered choices, spoken to respectfully, made to feel involved and all appeared content. Documentation is in place within the main care plan on how to care for people but the information contained is not always produced in a person centred format which makes the care plans hard to comprehend.

People living in Walnut house are involved in regular house meetings in order to ensure they have involvement in the service being provided.