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Archived: Victoria Lodge Residential Care Home

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All reports

Inspection report

Date of Inspection: 26 February and 8 March 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Enforcement action taken

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013 and 8 March 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

The provider did not have an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We found a number of concerns that related to how care was delivered to people such as care planning, risk assessment and working with people’s consent. We asked the Registered Manager what checks were in place to monitor the quality of the services provided to people. We were told that they did not do this and it was the role of the local authority’s quality and contracts monitoring team. We asked the Registered Manager if they had any kind of system in place to monitor the quality of care that was delivered to people such as care planning, risk assessment or anything else. We were told that there were no checks in place. No evidence was presented that demonstrated that the service had carried out any checks to monitor the quality of care provided to people. This meant there was not an effective system in place to monitor the quality of the services provided to people or to identify, assess or manage risks relating to their health, welfare and safety.

We found a number of issues with the maintenance of the home and the safety of the premises such as old and faded décor and exposed piping and wiring. These amounted to hazards to people’s safety. We asked the Registered Manager if there had been any kind of quality checking on the suitability, safety and maintenance of the home. The Registered Manager told us that this had not happened. This meant there was not an effective system in place to identify, assess or manage risks relating to service user’s health, welfare and safety.