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Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 February 2013, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

We looked at two care plans, they had been developed from assessments and were signed by people who use the service. They were written in a person centred way to ensure staff were fully aware of individual's wishes and needs. These documents were reviewed every six months and updated when required. Staff said they were informed when there were changes.

There were detailed risk assessments which minimised the risk to the individual and others where appropriate. These documents contained clear guidance for staff to follow to de-escalate situations, using guidance from health professionals.

People's health needs were met because they were registered with a GP who they saw when required. Records were kept of health appointments including any changes to medications or treatment programmes. Some people were under the care of a psychiatrist with records kept of appointments. The manager or staff were available to take people to appointments.