- Care home
Whitehaven Residential Home
Report from 10 February 2026 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 2 to 16 March 2025. This was a responsive inspection of the following key questions, safe, effective, responsive and well led. It was completed to follow up on the enforcement action taken after our previous inspection. This service is a residential care home for up to 15 people, providing support for older people who may be living with dementia.
The provider was previously in breach of legal regulations in relation to consent, safe care and treatment, safeguarding, safety of the premises and governance. Whilst we found improvements had been made, further work was required, and the provider remained in breach of these regulations.
The provider did not always control potential risks in the care environment, for example, the required works in relation to fire safety were still in the process of being completed.
The provider did not have clear responsibilities, systems of accountability and good governance systems. They did not always ensure records were robust and fully evidenced the care people received.
The provider could not demonstrate they always had a positive culture of safety, due to a lack of records. The provider did not demonstrate how they always managed risk to people well. The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences.
The provider had not obtained written evidence of people’s consent to their care or recorded how they ensured legal requirements were met where people lacked the capacity to consent. Therefore, they could not always evidence the assessments they completed when people had restrictions in place.
The provider was previously in breach of legal regulation in relation to notifications. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
Through our observations, speaking with relatives, professionals, staff and the provider. We were assured people received the care they required in a person centred manner. We saw a low level of impact of the breaches on the delivery of people’s care and their experience and safety. This was due to the stable staff team who knew people well and understood their care needs and risks.
Although further work was required to achieve compliance with the breaches. We saw the provider was motivated and had made progress. In some areas, such as with the work on fire safety, progress had been inhibited due to factors, outside their control. The provider understood the need to be able to evidence the work both they and staff completed.
It will take further time for them to be able to fully establish and embed all of the systems they need and to delegate responsibilities to staff. To ensure the whole team is clear about the expectations of them within their role and their contribution to achieving the aims and objectives of the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People’s relatives provided positive feedback about the service.
Relatives said their loved ones were safe at the home, happy and well cared for. A relative said, “[Person] really loves it here, it feels so homely as well as really kind and caring staff,” another relative commented, “The care was excellent when [person] was unwell.”
Relatives said people were cared for by regular staff who were competent, kind and caring. They appreciated being made welcome to drop in and see their loved ones whenever they wished. A relative said, “We are all welcome any time of day” and another said, “There is nothing to hide. You can just drop in and speak to [name of registered manager].”
People could not directly tell us about their experiences; therefore, we made observations and used the Short Observational Framework for Inspection (SOFI) . SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We saw from our observations staff spoke kindly and meaningfully with people, they spent time with them in an unrushed manner and engaged them in activities.
While relatives we spoke to expressed that they were happy with the care, our assessment found elements of care did not meet the expected standard.