- Homecare service
Everycare (Wessex) Limited
Assessment report published 26 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 June 2026
Everycare (Wessex) is a domiciliary care agency which provides support to people in their own homes. It operates in Dorchester and surrounding areas. The service provides care and support to people with a variety of needs including dementia, mental health and physical disability. We undertook an announced inspection visit to the service on 1 June 2026.
This assessment reviewed the quality statements under all key questions safe, effective, caring, responsive and well-led.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider understood the requirements of ‘Right support, right care, right culture.’
The provider worked with people and healthcare partners to establish and maintain systems of care, in which safety was managed or monitored. Staff, including management, reported any concerns without delay and shared with other agencies appropriately for external scrutiny when needed.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and training. Staff were recruited safely and received a thorough induction with ongoing support during their initial months of employment.
People received their medicines as prescribed and there were safe procedures in place to ensure this was carried out correctly. The service learned from accidents, incidents and events and shared learning with the wider team.
The service made sure people’s care and treatment was effective by assessing and regularly reviewing their health, care, wellbeing and communication needs with them. The provider supported people to manage their own health and wellbeing and to maximise their independence, choice and control. Care plans and risk assessments were person centred, and enabled staff to support people effectively. These were reviewed regularly.
The service provided information about their services in a format people could understand.
People knew how to raise any concerns or give feedback on care provided and were confident the service took information seriously and acted on it.
If people needed referrals to healthcare professionals, this was recognised by staff who supported them with this.
All leaders were open and responsive throughout the inspection process.
People's experience of this service
People and their relatives spoke positively about the service, confirming people’s needs were met and staff had provided safe and compassionate support. People and their relatives felt involved in managing risks, and risk assessments were person-centred, proportionate and reviewed regularly. Staff had access to assessments and records via the electronic care planning system, which meant oversight was in real time, and changes could be made quickly. Staff encouraged people to remain as independent as possible, providing support only where necessary.
People reported they were aware of who to contact if they had any concerns.
People’s care plans contained specific details about how they would like to be supported, including how staff should approach them in different situations. This meant staff always understood and anticipated how best to support people to minimise or prevent distress.
People were treated with kindness and supported to meet their individual needs. Staff ensured people were listened to and took the time to get to know the people they were supporting, including finding out what was important to them and how they preferred to be supported.