4 February 2013
During a routine inspection
People also felt involved and included in the decision process for matters which were related to the home.
- Care home
Archived: Pocklington House
All Inspections
6 July 2012
During an inspection looking at part of the service
People told us they got on well with staff and knew who to speak with if they had any problems. One person told us there were regular agency care workers who knew how they liked to be supported. Another person told us that the staff 'were lovely' and there was 'always someone about'. Commenting on the staff one person told us 'they do their best', 'it's very good here'. Another person told us this was the 'best home around'
Three people told us that staff had recently reviewed their care needs and had involved them in writing new care plans, so the care plans were up to date. People told us that they had found this process informative and helpful. One person commented that staff had spent a lot of time involving them in their care needs assessment.
People told us that they liked their meals and were offered choices.
19 December 2011 and 10 February 2012
During a routine inspection
Generally people were positive about the interaction they had with the staff who support them. People said the staff were 'very good' and 'kind'. However we were also told that as the people living at Pocklington House people had become increasingly frail they noticed that the staff were very busy and had less time to spend with them.
People told us that they enjoyed their meals and were offered choices regarding how they wished to spend their time. One person who told us they preferred to spend time in their bedroom during the day said that the staff checked on them and came when they used their call bell.
Two people confirmed that they were happy with the layout of their rooms and could find what they wanted enabling them to maintain their independence despite their visual impairment.