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Archived: Crossways Residential Home

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 85.04 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

There were systems in place to assess and monitor the quality of service provided at the home.

Reasons for our judgement

A service must have appropriate systems for gathering, recording and evaluating accurate information about the quality and safety of the care, treatment and support the service provides.

During the inspection we looked at the monitoring process used by the provider to ensure the quality of the service provided by the home. There was a process in place for the manager to review the service and monitor the quality. The manager completed a management report once per month. Required actions were included in the report for areas requiring attention or improvement.

The manager had a schedule of audits, for example, bedrail, mattress and environmental audits. During the inspection we noted some windows did not have safety catches on and therefore may pose a risk, when raised with the manager, it was addressed immediately. We did not see that this had been identified during audits of the property. The provider may wish to consider reviewing the content of the environmental audit to ensure all windows in the property are checked for safety.

We saw evidence that there was a system in place to ensure that any complaints received were recorded and acted upon. This meant that the provider took account of complaints and comments to improve the service. One person living at the home said, “I don’t have any complaints about how they care for me, they are lovely people”.

We saw people living at the home, relatives and visiting health professionals were invited to comment on the quality of the service via a satisfaction survey. Comment included in the responses included the poor condition of the carpet in the lounge. We saw this had been replaced. This meant the views and comments of people were listened too.