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Archived: Crossways Residential Home

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 85.04 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The home had systems in place to ensure people had appropriate care, treatment and support that met their needs.

Reasons for our judgement

The essential standards of quality and safety state the registered person should take proper steps to ensure that each service user is protected against the risk of receiving care or treatment which is inappropriate.

We looked at the care plans for two people. People’s needs were assessed and care and treatment was planned and individual care plans were available. Both held details of care needs and risk assessments, for example, falls risk assessments. The care plans and risk assessment we saw had been reviewed monthly. This meant that staff had up to date information available to them which would ensure care was delivered in a consistent manner. We saw from minutes of a “resident and relative meeting” people had been invited to read and contribute to their care plan. A visiting relative said, “I’m included in offering my thoughts if there is a care plan review”. Another relative said, “Staff keep me informed of how things are progressing, if there are concerns they telephone me. I’m asked to contribute when there is a care plan or medical review”.

The staff we spoke with told us they received a handover at the start of every shift. They told us changes to peoples care needs were discussed at these meetings. This meant staff had up to date information to ensure appropriate care was delivered to people who used the service.

Care plans gave information regarding health professionals involved in health care delivery. We saw that people living at the home had access to GPs, district nurse, chiropodist, opticians etc. During the inspection we spoke to a visiting health professional. They told us the home referred people to them appropriately. They told us when they visited they found staff were available to support them and instructions and guidance given to staff had been followed. One person living at the home said, “The other day I wasn’t feeling too well so they arranged for my GP to come and see me”. Another said, “Staff are always concerned about my health and well being, making sure that I’m not in discomfort”. This meant that people’s health needs were met by appropriate health professionals.