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Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 11 June 2014
Inspection Report published 11 June 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider had procedures in place for dealing with allegations of abuse. The staff members we spoke with confirmed they had access to these and told us they had read and understood them. The staff told us they had received training on protecting vulnerable adults and were aware of the different forms of abuse. Where safeguarding concerns had been raised, the provider had liaised with the local authority and other professionals to investigate events. This meant they had followed the correct procedures, including notifying us of their concerns.

We talked to staff about how they would raise concerns about risks to people and poor practice in the service. Staff told us they were aware of the whistleblowing procedure and they wouldn't hesitate to report any concerns they had about care practices. One member of staff told us, “I wouldn’t hesitate to say something. You can’t be in this job and ignore things. It’s wrong.” They told us they would ensure people who used the service were protected from potential harm or abuse and felt they would be able to raise concerns and be supported by the management team. This meant suitable action would be taken to protect staff if they raised a concern in good faith, to protect people in receipt of care or from potential harm.

People we spoke with told us that they felt safe and well looked after. They told us if they had any concerns they would speak to the staff and were confident any concerns would be addressed.