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Archived: RNID Action on Hearing Loss Leopold Muller Home Good

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Inspection report

Date of Inspection: 17 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF


Inspection carried out on 17 November 2013

During a routine inspection

We observed a lunchtime meal in the dining area. We saw the staff members sat with people who used the service to eat their lunch. The manager told us how the staff team thought this was important as it was valued shared time.

We saw that there was clear information on how to make a safeguarding referral available to staff. The manager was able to identify who to contact to make a referral.

We spoke with the manager and deputy and they told us that there was a system in place for regular updates in safeguarding training. We saw that the home had clear policies and procedures in place. Staff members spoken with were able to demonstrate an understanding of safeguarding procedures and the whistle blowing policy.

We saw staff training was discussed at supervision and the training matrix was regularly updated. This meant the manager was aware of the training needs of the staff team to ensure they met people's care needs. Evidence in the staff files confirmed each staff member had received yearly appraisals.