You are here

Newnton House Residential Care Home Good

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF | 77.14 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information we asked the provider to send to us and reviewed information sent to us by other authorities.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The person we spoke with said that they felt safe and well looked after. Staff told us that people using the service were protected from abuse.

There had been one new safeguarding matter since the last inspection and the service fully participated in the resulting safeguarding investigation.. The allegations against the service were unsubstantiated but the investigation resulted in a number of recommendations to ensure the safety of people using the service. We saw that staff had implemented the action plan, which included medication and safeguarding training for all staff. The safeguarding policy and procedure had been updated and staff were aware of what action to take if they had any safeguarding concerns.

The service had been the subject of an earlier safeguarding investigation over a serious incident that occurred in 2011. This had been concluded and the allegation of neglect over the incident at that time was substantiated.

We looked at the incident report and its recommendations and saw evidence that the service was implementing the improvements that were required. For example more detailed individual care plans were required that included objectives set by people’s health and social care professionals. We saw that the service was in the process of developing individual care plans in consultation with other professionals.