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Archived: Good Neighbours House

All reports

Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service and their representatives were asked for their views about their care and treatment and they were acted on. An annual survey was conducted by the provider. The results of the 2011 survey were available and we found that overall there was a high level of satisfaction with the service provided at Good Neighbours House. In response to the results of the survey an action plan had been produced and showed how the service would address areas of concern within a realistic timescale.

Visits were made to the service each month by managers of other service run by Scope. The visitors focus on a specific area for each visit, examples which we saw on reports were team development and accountability. The reports identified actions required and a date for completion.