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Archived: Good Neighbours House

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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff told us they felt well supported in their work, they were provided with training courses which were relevant to the needs of the people they cared for. The training records showed that participation in training was monitored and refresher courses were arranged when necessary. Training planned for the near future included working with people with a history of substance misuse; communication; epilepsy and challenging behaviour.

We heard that the staff team was supportive and worked well together. We observed a handover meeting between staff shifts and noted that the discussion was focussed on the needs of the people who live at the service and showed a good working relationship between staff. The manager or senior member of staff attended the meetings and this assisted them to be aware of issues in the service. We were told that staff found the management style to be supportive and described the manager as approachable.

Staff received formal support through monthly meetings for the staff team. We looked at minutes of the most recent meetings and found that since September they had included people who lived at the service. We heard that this was arranged to ensure that planning for Christmas celebrations was done in consultation with people. While this is important the provider might like to note that staff need an opportunity to meet together as a group so there could be discussion of issues that may be confidential.

In addition to staff meetings each member of staff had the opportunity to meet every two months with a senior member of staff for a formal supervision sessions. The provider, Scope had introduced a system of appraisal and monitoring that included direct observation of staff members' work, quarterly reviews and annual appraisals. Staff told us that they found the system helpful to their professional development. This system was designed to ensure that people were cared for by staff who were supported to maintain and develop their skills.