Oban House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion, and respected people's privacy and dignity.

People told us staff were kind and caring. One person told us, “Everybody is friendly, that makes a big difference." Staff described how they knock before entering rooms, offer to close curtains and ensure people are covered during personal care. A member of staff said, “We treat the residents like family, we care for them like our own.” People felt comfortable, valued and safe.

The provider treated people as individuals and ensured their care reflected their needs, preferences and routines. Staff told us they knew people well and adapted support to meet their choices. One member of staff said, “We get to know the resident and their families. We find out what they like and who they are.” People told us staff respected their routines, such as when they preferred to get up, where they liked to spend time and what they enjoyed doing. One person told us how when they first moved into the service, they wanted makeup to help improve their mood, and how staff had brought in a bag of makeup for them, which they appreciated. Care was delivered in a personalised and meaningful way, and people continued to feel recognised and valued as individuals.

The provider promoted people’s independence and supported them to make choices about their care. People told us staff encouraged them to do as much as they could for themselves and respected their decisions. A relative told us, “They always encourage her [relative] to be involved, that’s important to keep her mind going and keep her active.” Staff described how they supported independence, with one saying, “We always encourage people to do what they can, we want them to keep their skills.” People were offered choices about meals, daily activities and how they spent their time. This meant people maintained control, dignity and confidence in their daily lives.

The provider listened to and understood people’s needs and responded quickly when they required support or reassurance. Staff said they monitored people’s wellbeing closely and acted if there were any changes. One member of staff said, “We are there for the residents, we help then when they need us.” People told us staff were attentive, did not rush and were always available when needed. One person told us, “The staff are brilliant, really helpful.” Staff described good communication across the team to ensure no concerns were missed and gave examples of adapting care to respond to people’s changing needs. People received timely support and reassurance, helping them feel safe and cared for.

The provider cared about and promoted staff wellbeing, enabling them to deliver person-centred care. Staff told us they felt supported and valued by managers. One member of staff said, “The management team are supportive, it’s like a home from home.” The registered manager described maintaining an open-door approach and providing daily meetings, regular supervision and opportunities for staff to discuss any challenges. Staff said teamwork was strong and colleagues supported one another. Staff felt confident and motivated, which contributed to consistent, compassionate care for people.