- Homecare service
Blay Domiciliary Services
Report from 6 August 2025 assessment
Contents
Ratings
Our view of the service
Blay Domiciliary Services is a domiciliary care agency providing personal care to people living in their own home. The assessment took place between 15 September and 9 October 2025. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection, 239 people were receiving support with personal care.
The service is registered for use by autistic people and people with a learning disability; therefore, the assessment took into account the principles of right support, right care, right culture.
The service had made improvements. The provider had taken action to address the concerns identified at our last inspection in relation to safe care and treatment, mental capacity assessments and governance. The provider was no longer in breach of regulation.
People were protected to keep safe. People were involved in the development and review of their care. Areas of risk on people’s lives were identified and support offered to mitigate these.
The provider responded positively to feedback shared during the inspection. For example, the provider took actions to ensure consistent implementation of the principles of the mental capacity act in relation to capacity assessments. The provider also updated their service improvement plan to include the timescale for the roll out of improvement opportunities identified for care records. For example, to consistently provide detailed guidance for the administration of as required medicines.
Staff received the appropriate training to their role and understood the principles of person-centred care and implemented these effectively. The provider implemented effective systems to ensure leaders had oversight of the service. Opportunities for improvement were identified and action taken to promote best outcomes for people.
People's experience of this service
People and those important to them spoke positively about the quality of care and support they received. People were involved in the assessment and planning of their care. The areas of risk in people’s lives were identified and detailed guidance developed to ensure staff knew how to support people to keep safe.
People knew how to report any concerns they had and were confident to contact staff in the office. People expected any queries or concerns to be addressed.
People felt safe and were happy with the staff who provided their care. People received their care calls as expected and told us staff knew what they were doing. People were supported by teams of carers who knew them well. People told us staff always asked for their consent when supporting them and they felt comfortable to say no if they wanted to. People were supported by staff who knew and resected their preferences. One relative told us, “[Relative’s] care staff is really good. They [staff] know them [person] well, they have developed a really good relationship and the staff know how to communicate with him and keep him safe.”
All the people we spoke with recommended the service and were complimentary about staff. People described the staff as “Lovely. Respectful. Caring and attentive. Friendly and jolly. Amazing”.