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St Teresa's Home for the Elderly Good

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Inspection report

Date of Inspection: 24 September 2012
Date of Publication: 7 November 2012
Inspection Report - DN published 7 November 2012 PDF | 51.41 KB

Overview

Inspection carried out on 24 September 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by a practising professional.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We spoke to nine people using the service during our unannounced visit. Comments included ‘very nice’, ‘no doubt this is the best place in the area’, ‘wonderful’, ‘I don’t dislike it here’ and ‘there is a different feeling about it here – very good’.

Three relatives or visitors were spoken with during our visit. Feedback included ‘I cannot think of anywhere which looks after people as well as here’ and ‘I’m very grateful for my relative being here’. One person talked about the home ‘going the extra mile’ for their relative and said that ‘they didn’t give up on them’.