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St Teresa's Home for the Elderly Good

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Inspection report

Date of Inspection: 9 July 2014
Date of Publication: 31 July 2014
Inspection Report published 31 July 2014 PDF | 79.97 KB

Overview

Inspection carried out on 9 July 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask; is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

When we visited St Teresa’s Home for the Elderly there were 25 people using the service. We spoke with four of the people using the service, two relatives, the registered manager and three members of staff. We reviewed six people's care plans and two staff files.

Was the service safe?

People who use the services were treated with respect and dignity by the staff. They told us they felt safe. Safeguarding procedures were robust and staff understood how to safeguard the people they supported. This meant that people were safeguarded as required.

The manager had ensured there was sufficient staff on duty, appropriately qualified to meet the support needs of people who used the services. This all helped to ensure that people’s needs were met.

Was the service effective?

People’s health and care needs were assessed together with them, and they were involved in their care and support planning. People told us that they had been involved in their care and support plans and that the plans reflected their needs. We inspected six people’s care files. They included essential information about the person, needs and risk assessment information, care plans and records of health care appointments. Relatives told us that the care and support that their relatives received was good. One person said about their relative’s care, “It covers all their needs and when the needs change the care plan is updated”.

Was the service caring?

People who use the services were assisted by kind and supportive staff. We saw that staff showed patience and professionalism and gave appropriate encouragement when supporting the people who use the services. The people we talked to said the staff treated them well and respected their wishes, dignity and privacy. We observed that staff knocked on the people’s doors before entering their rooms and asked if it was convenient for them to go in. This reflected the caring environment that we found on the day of the inspection.

Was the service responsive?

Relatives of people who use the services told us that if a person’s needs changed, their care and support would be tailored to those changed needs. We saw that care plans were reviewed regularly and changed appropriately. This was important as this helped staff understand what people wanted or needed or how they were feeling.

All the people who use the services we spoke with knew how to make a complaint. There was an appropriate complaints procedure in place and discussions we had with relatives and staff indicated that they would be supportive of anyone who needed to complain. People can therefore be assured that complaints would be investigated and action taken as necessary.

Is the service well-led?

We saw that the service worked well with other agencies and services to make sure that people were supported in a co-ordinated way. It was clear that the main objective was to support people in the most appropriate way to meet their assessed risks and care needs.

The manager carried out regular checks to assess and monitor the quality of services provided and took appropriate action to address any issues or concerns raised about service quality.

The views of people who use the services, their representatives and staff were listened to by the manager. Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home. This helped to ensure that people received a good quality service.