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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 80.23 KB

Overview

Inspection carried out on 20 December 2012

During a routine inspection

People told us they could made choices such as what they ate, when they got up, when they went to bed and when they bathed. They told us that staff met their care needs and that they were happy living there. Staff supported them with their medication and ensured they got their tablets when they needed them. People felt able to talk to the manager if they had any concerns or complaints.

We found that people did have choice on a daily basis and that staff knew them and their needs well. Staff respected people's privacy and dignity when they supported them with personal care. Staff spoke to people respectfully and acknowledged their wishes. There was a complaints procedure in place which was given to people when they moved into the home. Staff were trained to give medication and medication records were maintained accurately. Staff were trained in the other aspects of their work but were not fully supported through the use of supervision and appraisal.