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Inspection report

Date of Inspection: 25 September 2014
Date of Publication: 7 November 2014
Inspection Report published 07 November 2014 PDF | 61.16 KB

Overview

Inspection carried out on 25 September 2014

During an inspection to make sure that the improvements required had been made

The purpose of this inspection was to check whether Springfield House Care Home had complied with the compliance action we set in relation to people being aware of the complaints procedure after our last inspection. The inspection was carried out by an adult social care inspector. We considered all the evidence we gathered under the one outcome we inspected. We used the information to answer this question:

Is the service responsive?

We found the home was responsive because there were systems in place to enable people to complain if they were unhappy about aspects of their care. The provider had displayed the complaints procedure where people or the visitors could see it. Staff knew what to do if a person made a complaint to them and were clear of people’s rights to complain. The manager was developing systems to monitor whether people and their representatives were aware of the procedure and how to use it.